- FAQS -
How does it work?
We will set up the entire picnic event for you and be there to hand it over to you at the appointed time! Once you arrive you are free to enjoy the set up and all of its experiences. At the end time of the event, we will arrive to clean up and leave you to walk away to enjoy the rest of your evening! Keep in touch with us if you wrap up sooner than the scheduled end time or if you are looking to add extra hours.
Permits
If your event location requires permitting, we take care of all permitting requirements for you and your team. Our flat service fee for this is $100, plus the actual cost of the permit, which can vary depending on the location and availability. While you have the option to arrange the permit yourself to avoid the service fee, please note that we mandate permits wherever necessary for our events.
How far in advance do I need to book?
Smaller events may be booked 7 days in advance. Larger events need more notice but do not hesitate to email us to make arrangements. Any booking requests within that 7-day window, please email us at info@thegrandaffairevents.com, as we may be able to accommodate you (ie: additional guests or food, etc.)!
Do you offer custom themes?
Yes! If you love what we offer on our website but want something more, reach out to us. If you want our services but have a completely different vision, we can cater to your exact preferences. There are no limitations when working with us. You can reach out to us with any special requests at info@thegrandaffairevents.com and let us know the exact theme or design you want. We are happy to accommodate!
Do you travel out of your
area for an event?
Yes, we do! We serve several areas in Georgia, Florida, and S. Carolina. Just realize you will incur additional charges for travel and accommodations if needed. If you are inquiring about anything that is considered outside of our area, email us at info@thegrandaffairevents.com and we’ll see how we can make it work!
Can I update my event
details?
Events may be altered by you up to 10 days in advance through the link in your confirmation email. Anything within that 10-day window, please Contact us for accommodations.
Can I cancil my event?
Cancellations are allowed up to 10 days in advance through the link in your confirmation email and within that 10-day window by Contacting us. Refunds are subject to the refund policy.
Can I reschedule my
Event?
Reschedules are always possible subject to the refund policy (ie: non-refundable third-party items will need to be re-purchased for the new date, professional flowers will need to be re-purchased if the event is rescheduled 3 weeks or less in advance).
Note that we can always move the event indoors if needed.
What is your refund
policy?
The deposit is non-refundable, as this is what prevents us from being able to book this date with another party. If your event is more than a month out, you’ll receive a full refund, minus the deposit. If your event is between 3 and 4 weeks away, you’ll receive a 50% refund (excluding food and non-refundable third-party items) , For events within 3 weeks, we’re unable to offer any refund.
Fresh floral items are fully refundable up to 3 weeks in advance - after which they are non-refundable.
Food and dessert items are usually non-refundable as these are passed on to our third-party vendors and are subject to their terms and conditions (certain exceptions may apply but the majority of their policies are nonrefundable as stated). Any food items that do end up being non-refundable will be available for you to pick up on the day of the event in case of cancellations.
Any payments made to third-party vendors are non-refundable, including but not limited to equipment rentals, staffing hires, dining chair rentals, truck rentals, deposits for these items, etc.
Refunds will be issued within 24 hours of cancellation after requested and funds should appear within 5-7 business days depending on your bank.
What if weather
prohibits the event?
We can move the event inside if you have a space available, adjust the start time to avoid the weather, put up tents (extra fee for tent rental), Move the event to a different venue, or under a patio (with potential venue fee; we do our best to not incur extra fees). Lastly, choose an available date to reschedule (with a possible fee including any perishable goods and non-refundable third-party payments that have been made that would need to be re-booked for the new date).
What if I'm late
to the event?
We will remain at the site until you arrive and appreciate it if you arrive on time so that you may enjoy the full capacity of your event and we may attend to other bookings as well. Arrivals 15+ minutes after the start time will be subject to a $50 late fee. Arrivals after 30 minutes are subject to a $100 late fee. And at one hour of no-show, we reserve the right to pack up the event without refund. The event’s end time does not extend due to late arrivals.
What if I need to
Leave early?
Please notify us in advance if this is already known and that will be absolutely fine (prices do not change based on leaving early). However, if something comes up during the event that causes a need to leave early, we must receive a 30-minute notice via text or email so that we may arrive and relieve you. The event site may not be left unattended under any circumstances.
What if we break
something?
You are responsible for the event items for the duration of the event and are asked to notify a Grand Affair employee of any items that are lost or damaged during the event, as well as pay an itemized price for the replacement of any damaged or missing items Normal wear and tear of items is to be expected and will not be penalized.
What if there's an
accident during the
event?
The Grand Affair and its employees are not responsible or liable directly or indirectly for any incidents, accidents or injuries that occur before, during, and after the event. You are responsible for the conduct of yourself as well as that of any other attendees. You are also responsible for the safe and proper usage of equipment by yourself and any other attendees. Please enjoy at your own risk, and do not climb on, hang on or misuse items in order to have the best outcome.
Do we have to pay
for children?
Seats are paid by the place setting. Cushions/poufs/dining chairs as well as complete place settings are allotted by the number of guests booked. You are welcome to bring more people to the event, or to not include young children in the guest total when booking, as long as the guest number you have booked for represents the number of place settings and seating accommodations you would like us to provide.
Do you also cater?
the Grand Affair works with catering partners and will also arrange for order and pickup from local vendors on your behalf. We charge a 15% management fee for your food order.
Is charcuterie included?
Each event is unique, with unique dietary restrictions, at unique venues, and at unique times. Charcuterie is offered as add-on should you choose to select it, or you are welcome to create your own dining experience by bringing your own food as well.